Ayuda AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp-based immigration assistance service.
1Information We Collect
We collect personal information that you provide directly to us, including but not limited to:
- Contact information (name, phone number, email address)
- Case-related documents and information
- Messages and communications exchanged through WhatsApp and SMS
- Usage data and interaction with our services
2How We Use Your Information
We use the collected information for the following purposes:
- To assist you in preparing your asylum or immigration case
- To provide and maintain our services
- To communicate with you about your case and our services
- To improve and optimize our services (using anonymized data)
- To comply with legal obligations
3Data Sharing and Disclosure
We are committed to protecting your privacy and will not sell or share your personal information with third parties, except in the following circumstances:
- With your explicit consent
- To legal professionals at your request
- When required by law or legal process
- To protect our rights or the safety of others
4Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Industry-standard encryption for data transmission and storage
- Regular security assessments and updates
- Access controls and authentication measures
- Secure data storage practices
While we strive to protect your information, no system is completely secure. Please exercise caution when sharing sensitive information.
5Your Rights
You have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to correct inaccurate information
- The right to request deletion of your information
- The right to withdraw consent
- The right to data portability
To exercise these rights, please contact us at connect.ayuda.ai@gmail.com.
6Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: connect.ayuda.ai@gmail.com
This Privacy Policy may be updated from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
If you have any questions about this Privacy Policy, please contact us at privacy@ayudaai.org or through our "Contact Us" page.